Privacy Policy

On Call ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information when you use our on-call services ("Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you use our on-call services, we may collect the following types of personal information:

  • Personal Identification Information: Name, phone number, email address, or any other details you provide for communication purposes.
  • Service-Related Data: Information related to the on-call service request, such as time, duration, and the nature of the request (e.g., medical, technical support, emergency service).
  • Payment Information: If applicable, we may collect billing information such as credit card details to process payments for the services rendered.
  • Communication Records: Any messages, calls, or communications exchanged during the provision of services.
  • Location Information: We may collect location data if your on-call request requires us to send a service provider to your location (e.g., emergency assistance, home repairs).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To respond to your on-call requests and deliver the requested services effectively.
  • To Process Payments: To bill you for services rendered and process payment transactions.
  • To Communicate: To contact you for scheduling, follow-ups, and updates related to the service provided.
  • To Improve Our Services: To monitor and enhance the quality of our services based on user feedback and usage patterns.
  • Legal Compliance: To comply with applicable laws and regulations or respond to legal requests.

3. How We Protect Your Information

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular audits of our systems.

While we strive to protect your data, please note that no method of transmission over the Internet is 100% secure. Therefore, while we aim to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not share your personal information with third parties, except in the following situations:

  • With Service Providers: We may share information with trusted third-party vendors or service providers who assist us in delivering the on-call services (e.g., payment processors, emergency response teams).
  • For Legal Compliance: We may disclose your information if required to do so by law or in response to legal requests from government authorities.
  • With Your Consent: We may share your information if you explicitly consent to such sharing.

5. Retention of Information

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have certain rights related to your personal information, including:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal information.
  • Deletion: You may request that we delete your personal information, subject to certain legal restrictions.
  • Opt-out: You can opt out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us at [Your Contact Information].

7. Children’s Privacy

Our on-call services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update this policy, we will post the revised version on our website with an updated effective date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.